General purchasing conditions
1. Published prices
The prices shown in the online shop include the corresponding taxes. Upon completion of the purchase process, it is possible to find a breakdown of the amount corresponding to taxes. Puerto de Indias warns that the prices marked on products may be reviewed and modified at any time.
2. Payment systems
Puerto de Indias offers three forms of payment, not storing the banking data provided by the client at any time:
a) Bank transfer
In case of selecting payment by transfer, once the order is completed and confirmation received, it will be necessary to send proof of payment to the email address firstname.lastname@example.org, along with the user’s name, surname and order number.
b) Credit card
If the client has selected this payment method, they will receive a confirmation email immediately and their order will be processed. This is a secure payment platform allowing the use of VISA and MasterCard. In this case it will not be necessary to send proof of payment by email.
If this option is selected when making the payment, the client will not have to pay the additional cost associated with this service, as it will be borne by Puerto de Indias.
3. Shipping methods and delivery times
After confirmation of payment and processing of the order, the client will receive the goods in a maximum period of 72 hours for destinations located in Spain, within the Peninsula, and providing that there is no incident which may delay delivery. The home delivery service may be carried out between 08:00 and 19:00 from Monday to Friday and without prior notice. In the case of there being no one at the address provided, the client will receive a notification at their address notifying them of a second delivery attempt. In case of this second attempt also failing, the package will remain in the office of the transport agency for 10 days, after which the order will be returned to Puerto de Indias.
When receiving the order, it is important to carry out the following actions:
– Check that the goods received match the order made.
– Report any problem or fault on the delivery note, along with the signature of the client.
– Do not accept the order in case of the box being damaged. Upon opening the package, return of the goods will not be permitted once opened.
4. Shipping rates
Once the products are selected in the online shop, the corresponding transport cost will be added for the order made, as this will depend on the weight of the goods and the destination.
5. Exchanges and returns.
Puerto de Indias does not allow exchanges or returns of orders acquired in the online shop. It is only possible to cancel an order provided that it has not yet been sent. To do so, it is necessary to make a request by email to email@example.com